Shipping & Returns

Shipping Policy

At Exquisite Rose Designs, we strive to ensure a smooth and efficient shipping process for all our customers. We take great care in packaging your items and offer a range of shipping methods to suit your needs. Our shipping costs are transparent and will be clearly outlined at checkout. We aim to build trust and loyalty by providing a reliable and straightforward shipping experience.
For any queries or concerns about shipping, feel free to reach out to our customer support team.

Return & Exchange Policy

Handcrafted & Custom Products:

At XQ Rose Designs, every item is handcrafted with care and customized especially for you. Because our products are made-to-order and personalized, all sales on custom items are final.

Please review our full policy below:

✨ Custom & Personalized Items (No Refunds or Cancellations)

Once you place an order and we begin creating your custom design:

We do not offer refunds, cancellations, or exchanges on any custom or personalized items.
Before production, we provide proofs/mock-ups for your approval.
Once proofs are approved by the customer, no refunds will be issued for any reason.

Your approval confirms that all names, photos, spellings, colors, and design details are correct.

✨ Changes After Proof Approval

After you approve your design:

Any requested changes will incur a $10 Change Fee (per revision).
Change requests must be submitted in writing (email, inbox message, or order message).

This fee covers additional design time and reprocessing.

✨ Changes After Production Has Started

If production has already begun or the item has already been created:

The original order cannot be altered or refunded.
The customer must place a new order at the full price OR a discounted rate depending on how many items have already been produced.
A $10 Change Fee will still apply to the new order if the design must be revised.

This ensures that materials, labor, and time already invested are fairly covered.

✨ Non-Custom Items

For ready-made, non-personalized products:

Returns or exchanges may be accepted within 7 days of delivery, if the item is unused and in its original packaging.
Shipping costs are non-refundable, and return shipping is the customer’s responsibility.

(If you want, I can customize this section further.)

✨ Incorrect or Damaged Items

If an item arrives damaged or if a mistake was made on our end:

Please contact us within 48 hours of delivery.
Provide photos of the damage or error.
We will gladly remake or replace the item at no additional cost.

Damage caused by customer misuse, mishandling, or improper cleaning is not covered.

✨ By Placing an Order You Agree to This Policy

Submitting your order means you understand and accept the terms listed above. Our goal is to create high-quality, beautifully personalized items that you will love. If you have any questions before ordering, please reach out — we’re happy to help!